Company & Cancellation Policy

At HeadSpa’ce, appointment time is reserved exclusively for you. Please review these policies before booking, as they apply to all head spa, scalp facial, apothecary, and specialty services.

All payments, booking fees, deposits, prepaid appointments, memberships, service packages, specialty packages, promotional offers, and gift cards are final sale and non-refundable. They may not be exchanged for cash or transferred to another payment method.

All appointments must be scheduled, canceled, or rescheduled through our website booking system or by phone. Text messaging is also accepted for convenience.

Requests made through social media or email will not be accepted for booking changes or cancellations. Appointments missed due to improper notification will be treated as late cancellations or no-shows and will incur all applicable fees outlined below.

Please confirm your appointment through our automated reminder system. However, failure to confirm does not cancel your appointment. To cancel, you must contact us by phone, in person, through the approved website booking system, or by text message.

A 25% booking fee is required for all appointments. This fee reserves your date and time and will be applied toward the remaining balance due at your appointment.

• A minimum of 48 hours’ notice is required to reschedule and transfer your original booking fee or deposit to a new appointment.
• A booking fee or deposit may be transferred one time only.
• Rescheduling with less than 24 hours’ notice will result in forfeiture of the booking fee or deposit.
• Cancellations forfeit the booking fee or deposit.
• If a new appointment is scheduled after a forfeited fee, a new 25% booking fee will be required.

A no-show occurs when a guest does not arrive for a scheduled appointment and does not provide proper notice through an approved cancellation method.

No-show appointments will be charged the full remaining service balance.

Guests who arrive 15 minutes or more after their scheduled appointment time will need to reschedule. The original booking fee or deposit will be forfeited, and an additional 25% booking fee will be required to reserve the new appointment.

Our Chattanooga location operates on Eastern Time. Guests traveling from Central Time are responsible for planning accordingly. Time-zone confusion does not waive late-arrival, late-cancellation, rescheduling, or no-show fees.

Memberships, prepaid appointments, service packages, and deposits are non-refundable and may not be redeemed for cash. Unless otherwise stated in writing, they are non-transferable and may not be exchanged for another service, membership, or payment method.

Specialty packages, promotional packages, and limited-time offers may include a stated expiration date. These offers must be redeemed in full by the expiration date listed at the time of purchase. Once the allotted redemption period has ended, unused services, credits, or package balances are forfeited and cannot be redeemed, extended, refunded, or transferred.

Gift cards are final sale and non-refundable. They cannot be redeemed for cash or transferred back to a debit or credit card.

Gift cards expire two years from the date of purchase. After the two-year expiration date, the remaining balance may be eligible to be redeemed at a discounted value determined by HeadSpa’ce. Gift cards may not be used toward discounted services, specialty promotions, promotional packages, or discounted retail products unless specifically authorized by HeadSpa’ce.